Terms of Contract for Cheval Unique
All orders placed will be confirmed in writing or by an invoice. Proofs of the artwork to be printed or embroidered will be supplied for approval. Please check all correspondence carefully. We cannot make changes once the order has been approved. If this is necessary additional charges will incur – for re stocking or the ordering of revised products, or artwork adjustments.
This is separated in to three areas for screen printed items – the price of the garment, the price of the personalisation and the one off screen set up charge.
Embroidery personalised orders are quoted on request, the price per garment will include the personalisation.
Artwork – a suitable format of design must be provided or extra costs may be incurred at the design stage.
Set up – there is a one off set up cost for each embroidered logo or lettering and all personalisation pricing is available to view on the Bespoke Embroidery page.
Discount – larger personalised order prices can be discounted. Each order is priced on the quantity required. We are happy to supply any repeat orders, at the same price as the original order (irrelevant of the quantity). Please email your requirements.
RETURNS AND REFUNDS
Items which have not been personalised by embroidery or made to order can be returned within 14 days of receipt (at the customer’s expense). They must be returned in their original packaging (if necessary) and in their original condition. Please make sure that you have proof of postage when returning an item. Once the returned goods have been examined they can either be exchanged for a different product, a credit note supplied or a full refund (excluding postage) can be made back to the original method of payment.
Products which have been personalised with embroidery or have been specifically hand made to a bespoke design cannot be refunded or returned except where there is a quality issue. Goods which are faulty must be returned clean and dry.
PROOF OF POSTAGE
When returning goods, please obtain proof of postage or record the delivery from the Post Office or Courier. If for any reason returned goods are lost in transit, we regret that they still remain your responsibility.
TITLES TO GOODS
All products must be paid for in full before collection or the order is posted. All items remain the property of Cheval Unique until payment is made in full.
All prices on this site are quoted in pounds sterling (GBP) and include vat. Prices may increase before the web site can be updated, if this has occurred you will be
notified at time of ordering.
Delivery costs are included in the total price you pay at the current time but are subject to change at Cheval Unique’s discretion.
All packages will require a signature at the time of delivery. Please make sure you request the delivery to a suitable address.
This inclusive postage service is for delivery to mainland UK only, for other destinations please request a price.